Shipping & Returns Policy

 

We hope for our customers to have a great online shopping experience when shopping at cloisonnekorea eStore.

We are confident in our products and wish for nothing more than for you to find your perfect must-have items.

We do not want our customers to go away dissatisfied with their purchase, which is why we have EMS shipping by air and a change-mind 14-day return policy.

 

International Shipping

We are able to accept online orders to ship internationally.

{Over $80 Per Order}
Shipping method : World Express Mail Service(EMS) by air
Shipping period : Within 7 business days
Charges : $6

{Under $80 Per Order}
Shipping method : World Standard Mail Service(SMS) by air
Shipping period : Within 14 business days
Charges : $6

The expected delivery period is 4~18 days according to destination country and shipping method.
When a holiday is included during the delivery period or if the shipment goes through customs, the delivery may be delayed to that extent.

 

Track Your Order

When your order leaves our warehouse, we will send you an email with a link to the shipping company’s tracking website, with detailed information about the status and location of your order. You must input email adress before or during your order to receive this information from our website.

 

Returns

If for any reason you are not satisfied with your purchase, you may return it within 14 days. You may also exchange it within 14 days of purchase

In order to be eligible to make a hassle-free return for refund or exchange, you are required to post an exchange/refund request on the “Contact” board within 14 days from the date of receipt.

The item you are interested in returning must be in brand-new condition with all tags attached and unmarked, with the original box, guarantee card and packaging.

Shipping method : Any kind of method that you’d like to return (e.g., EMS, FedEx, DHL)
Shipping address(resident of USA only) : P.O.Box 96815, 1833 Kalakaua Avenue #100 Honolulu, Hawaii, USA Tel : 808-955-5115
Shipping address(KOREA) : P.O.Box 122-733, Cloisonnekorea, 310-901, 90, Jingwan 2-ro, Eunpyeong-gu, Seoul, Korea, Tel : 010-3325-4726
Shipping period : Within 30 days from the date of contact us
Charges : The shipping price paid will be removed from the refund amount.

Refunds are processed within 3 days of receipt of your returned item. Again, please note that items which have been modified and/or sized cannot be accepted for return.